MRL Merchant Services

MRL Merchant Services

Other than the sign-up of the merchant, which needs to be done by the Bank or Aggregator, MRL takes care of the entire process of building and running the card payment network. Merchant acquiring involves Merchant sign-up, POS network management, and Transaction management. Customers include banks, aggregators providing POS networks.

  • Merchant Boarding: Parameters such Merchant ID and Terminal ID are created on our switch based on the data provided
  • Asset preparation: Payment application, encryption keys, and merchant parameters are downloaded onto the POS terminal and a test transaction done
  • Terminal installation: POS terminals are deployed at the merchant location and training provided
  • National Contact Centre: Centralized help desk with multi-lingual capability will resolve asset or transaction related issues if any of the merchant
    • Merchant can reach us by a mobile App, Call me back facility on the terminal, email, and calling the National Contact Centre
    • For marketing Value added services and increasing terminal usage
  • Field support:Our field support network covers the entire country and a field visit by one of our engineers will be arranged to resolve asset related issues, if required
  • Repair center:Have our own facility to repair terminals
  • GPRS connectivity: Have arrangements with all leading telecom operators so that the merchant can select the best service provider based on location
  • MIS reports: Standardized reports will be provided to merchants on periodic basis
  • Value Added services: We provide the following VAS on the same terminal - Amex card acceptance, EMI, Merchant loans, Loyalty programs, Mobile Wallets, Mobile and DTH recharges and adding more services

Transaction management
  • Security: Our line encryption technology ensures that all data transmitted from the terminal to the switch is safe and secure
  • Speed: Transaction is done in less than 3 seconds
  • Reconciliation and settlement: Merchant is guaranteed payment on T+1 basis
  • Risk Advisory service: Exception reports of high risk transactions will be provided to banks and aggregators for further action